GuestGenie turns a simple QR scan into a full-service concierge. Guests chat with the AI chatbot — it handles the rest, from room service to local recommendations.
Guests never leave the chat. Staff never miss a request. Everything is tracked, routed, and resolved automatically.
Each room has a unique QR code. Guest scans it and lands directly in the chatbot — room context is captured automatically.
→Type naturally. "I need extra towels" or "AC isn't working." GuestGenie identifies intent and asks only what it needs.
→The chatbot confirms details with the guest and generates a structured ticket with a unique ID — only when all data is complete.
→The ticket is instantly pushed to the staff ops channel. Team acknowledges, resolves, and marks done — all within the system.
Four integrated modules cover the full spectrum of guest interactions — from room service to local exploration.
Towels, toiletries, tea, coffee, cleaning — guests request with natural language. GuestGenie captures item, quantity, and room automatically.
Quantity capture Auto-routingAC not cooling? TV remote missing? Water heater issues? Guests report problems and a maintenance ticket is created instantly with issue details and room.
Quick ticket Issue trackingShare the menu as an image, capture orders with items and quantities, choose in-room or dining hall delivery, and set a preferred time.
Menu image Delivery choice Time slotCurated suggestions for nearby beaches, temples, and attractions — complete with map links so guests can navigate directly from the chat.
Map links Curated picksConfirmed requests are pushed to a central staff ops channel. Each ticket has a clear format so nothing gets lost.
Tickets land in the staff ops channel the moment a guest confirms — no dashboard to check, no app to open.
Staff replies "Taken – Room 5" to claim. Marks "Done – TKT-0042" when resolved. That's the whole system.
Every request logged with room, type, details, timestamp, and unique ticket ID for operational accountability.
GuestGenie doesn't wait for guests to ask. It anticipates, suggests, and elevates the stay.
Timed nudges for breakfast orders, checkout reminders, and post-meal feedback — so guests feel looked after without being hounded.
Suggest bonfire nights, special dining experiences, spa add-ons, or local excursions at the right moment in the guest's stay.
No app to download, no account to create. The chatbot runs on any device with a browser — GuestGenie meets guests wherever they are.
GuestGenie is built for boutique hotels and resorts that want faster service, happier guests, and fewer missed requests — all powered by AI.